{"id":1515,"date":"2026-08-25T02:54:12","date_gmt":"2026-08-25T00:54:12","guid":{"rendered":"https:\/\/www.optimedev.com\/?page_id=1515"},"modified":"2026-09-14T11:06:29","modified_gmt":"2026-09-14T09:06:29","slug":"assistance","status":"publish","type":"page","link":"https:\/\/www.optimedev.com\/index.php\/assistance\/","title":{"rendered":"Assistance"},"content":{"rendered":"\n<!--\n  ============================================================\n  ASSISTANCE \u00c0 DISTANCE \u2014 OPTIME D\u00e9veloppement\n  Mise \u00e0 jour de la page en ligne (\/index.php\/assistance\/)\n  Ajout : parcours tablette Android\n\n  Base reprise \u00e0 l'identique, y compris :\n   - libell\u00e9 du bouton \u00ab T\u00e9l\u00e9charger l'outil d'assistance \u00bb\n   - lien de t\u00e9l\u00e9chargement en URL absolue\n   - bloc contact sans la mention \u00ab Support 7\/7 \u00bb\n\n  \u00c0 FAIRE avant publication :\n   - d\u00e9poser l'APK arm64 (releases GitHub officielles RustDesk)\n     dans \/assistance\/ sous le nom optime-assistance-android.apk\n  ============================================================\n-->\n\n<div class=\"opt-assist\">\n\n<style>\n.opt-assist{\n  --noir:#0a0a0a;\n  --ambre:#ffbd4a;\n  --ambre-fonce:#b88a3b;\n  --ambre-voile:#fff8ec;\n  --gris:#8d8d8d;\n  --carte:#f7f7f7;\n  --rayon:14px;\n\n  font-family:Montserrat,inherit;\n  line-height:1.65;\n  color:#1a1a1a;\n}\n.opt-assist *{box-sizing:border-box}\n.opt-assist p{margin:0 0 14px}\n.opt-assist p:last-child{margin-bottom:0}\n\n\/* ================= Accueil ================= *\/\n.opt-hero{\n  background:linear-gradient(160deg,#ffffff 0%,var(--ambre-voile) 100%);\n  border:1px solid #efe4d0;\n  border-radius:var(--rayon);\n  padding:44px 46px 40px;\n  text-align:center;\n  box-shadow:0 2px 18px rgba(0,0,0,.045);\n  margin:0 0 46px;\n}\n.opt-hero img{width:190px;height:auto;margin:0 auto 26px;display:block}\n.opt-hero h2{\n  font-family:Montserrat,inherit;\n  font-size:26px;font-weight:800;line-height:1.3;\n  margin:0 0 16px;color:var(--noir);\n}\n.opt-hero .opt-accroche{font-size:16px;max-width:46ch;margin:0 auto 30px;color:#3a3a3a}\n.opt-filet{width:54px;height:3px;background:var(--ambre);border-radius:2px;margin:0 auto 24px}\n.opt-hero .opt-sous-btn{font-size:12px;color:var(--gris);margin:14px 0 0;letter-spacing:.3px}\n.opt-hero .opt-lien-android{\n  display:inline-block;margin:20px 0 0;font-size:13px;\n  color:var(--ambre-fonce) !important;text-decoration:underline;\n}\n.opt-hero .opt-lien-android:hover{color:var(--noir) !important}\n\n\/* ================= Boutons ================= *\/\n.opt-btn{\n  display:inline-block;\n  background:var(--ambre);\n  color:#000 !important;\n  border:1px solid #000;\n  text-decoration:none !important;\n  font-family:Montserrat,inherit;\n  font-weight:700;font-size:15px;letter-spacing:.3px;\n  padding:16px 40px;border-radius:4px;\n  transition:background .18s ease,transform .18s ease;\n}\n.opt-btn:hover,.opt-btn:focus{\n  background:var(--ambre-fonce);border-color:#fff;color:#000 !important;transform:translateY(-1px);\n}\n.opt-btn-clair{background:#fff;border:1px solid #000;color:#000 !important;font-size:14px;padding:14px 32px}\n.opt-btn-clair:hover,.opt-btn-clair:focus{background:var(--ambre);border-color:#000;color:#000 !important}\n\n\/* ================= Titres de section ================= *\/\n.opt-section-titre{text-align:center;margin:0 0 30px}\n.opt-section-titre .opt-oeil{\n  display:block;font-size:11px;letter-spacing:2px;text-transform:uppercase;\n  color:var(--ambre-fonce);font-weight:700;margin-bottom:10px;\n}\n.opt-section-titre h2{\n  font-family:Montserrat,inherit;\n  font-size:22px;font-weight:800;line-height:1.35;margin:0;color:var(--noir);\n}\n\n\/* ================= \u00c9tapes ================= *\/\n.opt-etapes{display:grid;grid-template-columns:repeat(3,1fr);gap:18px;counter-reset:etape;margin:0 0 50px}\n.opt-etape{background:var(--carte);border-radius:var(--rayon);padding:30px 26px 28px;text-align:center}\n.opt-etape .opt-pastille{\n  counter-increment:etape;\n  width:46px;height:46px;margin:0 auto 16px;border-radius:50%;\n  background:var(--ambre);color:#000;font-weight:800;font-size:17px;\n  display:flex;align-items:center;justify-content:center;\n}\n.opt-etape .opt-pastille::before{content:counter(etape)}\n.opt-etape h3{\n  font-family:Montserrat,inherit;font-size:16px;font-weight:700;line-height:1.4;\n  margin:0 0 10px;color:var(--noir);\n}\n.opt-etape p{font-size:14px;color:#4a4a4a;margin:0}\n\n\/* ================= Bloc Android ================= *\/\n.opt-android{\n  background:#fff;\n  border:1px solid #e6e6e6;\n  border-top:4px solid var(--ambre);\n  border-radius:var(--rayon);\n  padding:36px 40px;\n  margin:0 0 50px;\n  box-shadow:0 2px 14px rgba(0,0,0,.04);\n}\n.opt-android-entete{text-align:center;margin:0 0 26px}\n.opt-android-entete .opt-oeil{\n  display:block;font-size:11px;letter-spacing:2px;text-transform:uppercase;\n  color:var(--ambre-fonce);font-weight:700;margin-bottom:10px;\n}\n.opt-android-entete h2{\n  font-family:Montserrat,inherit;font-size:20px;font-weight:800;margin:0 0 12px;color:var(--noir);\n}\n.opt-android-entete p{font-size:14px;color:#4a4a4a;max-width:52ch;margin:0 auto}\n.opt-android-etapes{counter-reset:etapeA;margin:0 0 26px}\n.opt-android-etape{\n  display:grid;grid-template-columns:auto 1fr;gap:16px;\n  padding:15px 0;border-top:1px solid #eee;align-items:start;\n}\n.opt-android-etape:first-child{border-top:none}\n.opt-android-etape .opt-pastille-a{\n  counter-increment:etapeA;\n  width:30px;height:30px;border-radius:50%;\n  background:var(--ambre-voile);border:1px solid var(--ambre);\n  color:var(--ambre-fonce);font-weight:800;font-size:13px;\n  display:flex;align-items:center;justify-content:center;margin-top:2px;\n}\n.opt-android-etape .opt-pastille-a::before{content:counter(etapeA)}\n.opt-android-etape h4{\n  font-family:Montserrat,inherit;font-size:15px;font-weight:700;margin:0 0 4px;color:var(--noir);\n}\n.opt-android-etape p{font-size:14px;color:#4a4a4a;margin:0}\n.opt-android-bas{text-align:center;padding-top:8px}\n.opt-android-bas .opt-meta{font-size:12px;color:var(--gris);margin:12px 0 0}\n\n\/* ================= Garanties ================= *\/\n.opt-garanties{\n  display:grid;grid-template-columns:repeat(2,1fr);gap:16px 34px;\n  background:var(--carte);border-radius:var(--rayon);padding:34px 38px;margin:0 0 50px;\n}\n.opt-garantie{display:grid;grid-template-columns:auto 1fr;gap:14px;align-items:start}\n.opt-garantie .opt-coche{color:var(--ambre-fonce);font-weight:700;font-size:17px;line-height:1.4}\n.opt-garantie h4{font-family:Montserrat,inherit;font-size:15px;font-weight:700;margin:0 0 3px;color:var(--noir)}\n.opt-garantie p{font-size:14px;color:#4a4a4a;margin:0}\n\n\/* ================= Note ================= *\/\n.opt-note{\n  background:var(--ambre-voile);border-left:4px solid var(--ambre);\n  border-radius:6px;padding:24px 28px;margin:0 0 46px;\n}\n.opt-note h3{font-family:Montserrat,inherit;font-size:15px;font-weight:700;margin:0 0 8px;color:var(--noir)}\n.opt-note p{font-size:14px;color:#4a4a4a;margin:0 0 10px}\n.opt-note p:last-child{margin:0}\n\n\/* ================= D\u00e9tails techniques ================= *\/\n.opt-assist details{background:var(--carte);border-radius:var(--rayon);margin:0 0 40px}\n.opt-assist summary{cursor:pointer;padding:20px 32px;font-weight:700;font-size:14px;color:var(--noir)}\n.opt-details-corps{padding:2px 32px 28px}\n.opt-assist dl{margin:0;display:grid;grid-template-columns:max-content 1fr;gap:13px 26px}\n.opt-assist dt{\n  font-size:11px;color:var(--gris);text-transform:uppercase;\n  letter-spacing:.8px;font-weight:700;padding-top:3px;\n}\n.opt-assist dd{margin:0;font-size:14px}\n.opt-empreinte{\n  display:block;font-family:Consolas,Monaco,monospace;font-size:11px;word-break:break-all;\n  background:#fff;border:1px solid #e0e0e0;padding:9px 11px;border-radius:4px;\n}\n.opt-copier{\n  font-family:Montserrat,inherit;font-size:12px;font-weight:700;\n  background:#fff;border:1px solid #000;color:#000;\n  padding:7px 15px;border-radius:4px;cursor:pointer;margin-top:9px;\n}\n.opt-copier:hover{background:var(--ambre)}\n\n\/* ================= Contact ================= *\/\n.opt-contact{\n  background:var(--noir);border-radius:var(--rayon);padding:36px 40px;\n  text-align:center;color:rgba(255,255,255,.82);\n}\n.opt-contact h3{font-family:Montserrat,inherit;font-size:19px;font-weight:800;color:#fff;margin:0 0 10px}\n.opt-contact .opt-tel{\n  display:block;font-size:24px;font-weight:800;color:var(--ambre);\n  margin:14px 0 6px;letter-spacing:.5px;\n}\n.opt-contact a{color:var(--ambre) !important;text-decoration:none}\n.opt-contact a:hover{color:#fff !important}\n.opt-contact .opt-horaires{font-size:13px;color:#9a9a9a;margin:0}\n\n.opt-assist a:focus-visible,\n.opt-assist summary:focus-visible,\n.opt-assist button:focus-visible{outline:2px solid var(--ambre-fonce);outline-offset:3px}\n\n@media (max-width:900px){\n  .opt-etapes{grid-template-columns:1fr}\n  .opt-garanties{grid-template-columns:1fr}\n}\n@media (max-width:767px){\n  .opt-hero{padding:34px 24px 30px}\n  .opt-hero h2{font-size:21px}\n  .opt-hero img{width:150px}\n  .opt-android{padding:28px 22px}\n  .opt-garanties{padding:26px 24px}\n  .opt-note{padding:20px 22px}\n  .opt-assist summary,.opt-details-corps{padding-left:22px;padding-right:22px}\n  .opt-contact{padding:28px 24px}\n  .opt-assist dl{grid-template-columns:1fr;gap:4px 0}\n  .opt-assist dd{margin-bottom:15px}\n}\n<\/style>\n\n<!-- ===== Accueil ===== -->\n<div class=\"opt-hero\">\n  <img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.optimedev.com\/wp-content\/uploads\/2023\/05\/cropped-OPTIMEBLACK.webp\" alt=\"OPTIME D\u00e9veloppement\" width=\"607\" height=\"295\">\n  <div class=\"opt-filet\"><\/div>\n  <h2>Nous prenons la main,<br>vous gardez le contr\u00f4le<\/h2>\n  <p class=\"opt-accroche\">Pendant que nous sommes au t\u00e9l\u00e9phone ensemble, cet outil nous permet de voir votre \u00e9cran et de r\u00e9gler la question directement avec vous. C&rsquo;est plus rapide, et souvent plus simple \u00e0 expliquer en montrant qu&rsquo;en d\u00e9crivant.<\/p>\n  <a class=\"opt-btn\" href=\"https:\/\/www.optimedev.com\/assistance\/rustdesk-host=rustdesk.optimedev.com,key=uXdedAA5gKz41X4Yi16kF7kE2ShoTaHfZo8O+1LbDwY=,.exe\" download>T\u00e9l\u00e9charger l&rsquo;outil d&rsquo;assistance<\/a>\n  <p class=\"opt-sous-btn\">Windows \u00b7 Aucune installation \u00b7 Rien ne reste sur votre poste<\/p>\n  <a class=\"opt-lien-android\" href=\"#assistance-android\">Vous travaillez sur tablette Android ? C&rsquo;est par ici<\/a>\n<\/div>\n\n<!-- ===== \u00c9tapes Windows ===== -->\n<div class=\"opt-section-titre\">\n  <span class=\"opt-oeil\">En pratique<\/span>\n  <h2>Trois clics, et nous sommes chez vous<\/h2>\n<\/div>\n\n<div class=\"opt-etapes\">\n  <div class=\"opt-etape\">\n    <div class=\"opt-pastille\" aria-hidden=\"true\"><\/div>\n    <h3>Vous t\u00e9l\u00e9chargez<\/h3>\n    <p>Un clic sur le bouton. Le fichier arrive dans vos t\u00e9l\u00e9chargements.<\/p>\n  <\/div>\n  <div class=\"opt-etape\">\n    <div class=\"opt-pastille\" aria-hidden=\"true\"><\/div>\n    <h3>Vous l&rsquo;ouvrez<\/h3>\n    <p>Double-clic. Une petite fen\u00eatre s&rsquo;affiche avec un num\u00e9ro \u00e0 neuf chiffres.<\/p>\n  <\/div>\n  <div class=\"opt-etape\">\n    <div class=\"opt-pastille\" aria-hidden=\"true\"><\/div>\n    <h3>Vous nous le dictez<\/h3>\n    <p>Vous acceptez la connexion qui s&rsquo;affiche, et nous voil\u00e0 sur votre \u00e9cran.<\/p>\n  <\/div>\n<\/div>\n\n<!-- ===== Parcours Android ===== -->\n<div class=\"opt-android\" id=\"assistance-android\">\n  <div class=\"opt-android-entete\">\n    <span class=\"opt-oeil\">Tablette Android<\/span>\n    <h2>Nous intervenons aussi sur vos tablettes<\/h2>\n    <p>Le principe est le m\u00eame, avec quelques r\u00e9glages \u00e0 faire ensemble la toute premi\u00e8re fois. Appelez-nous avant de commencer : nous d\u00e9roulons cette installation avec vous, et ensuite vous n&rsquo;y revenez plus jamais.<\/p>\n  <\/div>\n\n  <div class=\"opt-android-etapes\">\n    <div class=\"opt-android-etape\">\n      <span class=\"opt-pastille-a\" aria-hidden=\"true\"><\/span>\n      <div>\n        <h4>Vous installez l&rsquo;application<\/h4>\n        <p>Le bouton ci-dessous t\u00e9l\u00e9charge le fichier. Android vous demandera de confirmer l&rsquo;installation : acceptez, nous sommes en ligne avec vous.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"opt-android-etape\">\n      <span class=\"opt-pastille-a\" aria-hidden=\"true\"><\/span>\n      <div>\n        <h4>Nous la r\u00e9glons ensemble<\/h4>\n        <p>Deux informations \u00e0 saisir dans les param\u00e8tres, que nous vous dictons. Deux minutes, une seule fois dans la vie de la tablette.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"opt-android-etape\">\n      <span class=\"opt-pastille-a\" aria-hidden=\"true\"><\/span>\n      <div>\n        <h4>Vous accordez deux autorisations<\/h4>\n        <p>La premi\u00e8re pour que nous voyions l&rsquo;\u00e9cran, la seconde pour que nous puissions agir dessus. Android vous les demande \u00e0 l&rsquo;\u00e9cran, il n&rsquo;y a qu&rsquo;\u00e0 confirmer.<\/p>\n      <\/div>\n    <\/div>\n    <div class=\"opt-android-etape\">\n      <span class=\"opt-pastille-a\" aria-hidden=\"true\"><\/span>\n      <div>\n        <h4>Vous nous dictez le num\u00e9ro<\/h4>\n        <p>Comme sur ordinateur : un num\u00e9ro \u00e0 neuf chiffres s&rsquo;affiche, vous nous le lisez, vous acceptez la connexion.<\/p>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <div class=\"opt-android-bas\">\n    <a class=\"opt-btn opt-btn-clair\" href=\"https:\/\/www.optimedev.com\/assistance\/optime-assistance-android.apk\" download>T\u00e9l\u00e9charger pour Android<\/a>\n    <p class=\"opt-meta\">Android 6 ou plus r\u00e9cent \u00b7 Tablettes et t\u00e9l\u00e9phones<\/p>\n  <\/div>\n<\/div>\n\n<!-- ===== Garanties ===== -->\n<div class=\"opt-section-titre\">\n  <span class=\"opt-oeil\">En toute tranquillit\u00e9<\/span>\n  <h2>Vous d\u00e9cidez de tout, \u00e0 chaque instant<\/h2>\n<\/div>\n\n<div class=\"opt-garanties\">\n  <div class=\"opt-garantie\">\n    <span class=\"opt-coche\" aria-hidden=\"true\">\u2713<\/span>\n    <div>\n      <h4>Vous ouvrez la porte<\/h4>\n      <p>Sans le num\u00e9ro que vous nous dictez, la connexion est impossible.<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"opt-garantie\">\n    <span class=\"opt-coche\" aria-hidden=\"true\">\u2713<\/span>\n    <div>\n      <h4>Vous voyez tout<\/h4>\n      <p>Votre \u00e9cran reste devant vous : vous suivez chacun de nos gestes.<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"opt-garantie\">\n    <span class=\"opt-coche\" aria-hidden=\"true\">\u2713<\/span>\n    <div>\n      <h4>Vous refermez d&rsquo;un clic<\/h4>\n      <p>Fermer la fen\u00eatre suffit \u00e0 couper l&rsquo;acc\u00e8s, \u00e0 tout moment.<\/p>\n    <\/div>\n  <\/div>\n  <div class=\"opt-garantie\">\n    <span class=\"opt-coche\" aria-hidden=\"true\">\u2713<\/span>\n    <div>\n      <h4>Vos donn\u00e9es restent en France<\/h4>\n      <p>Connexion chiffr\u00e9e, sur notre propre serveur. Aucun prestataire tiers.<\/p>\n    <\/div>\n  <\/div>\n<\/div>\n\n<!-- ===== Note ===== -->\n<div class=\"opt-note\">\n  <h3>Un r\u00e9flexe simple, une fois pour toutes<\/h3>\n  <p>C&rsquo;est toujours vous qui nous appelez. Si quelqu&rsquo;un vous t\u00e9l\u00e9phone en se pr\u00e9sentant comme un service technique et vous demande d&rsquo;installer un outil de ce genre, raccrochez tranquillement et composez notre num\u00e9ro : nous v\u00e9rifierons ensemble.<\/p>\n  <p>De notre c\u00f4t\u00e9, nous ne vous appellerons jamais pour vous demander de l&rsquo;installer.<\/p>\n<\/div>\n\n<!-- ===== D\u00e9tails techniques ===== -->\n<details>\n  <summary>Informations techniques (pour les curieux)<\/summary>\n  <div class=\"opt-details-corps\">\n    <dl>\n      <dt>Logiciel<\/dt>\n      <dd>RustDesk 1.4.9, sous licence libre AGPL-3.0, pr\u00e9-configur\u00e9 pour se connecter \u00e0 notre serveur. Versions Windows et Android.<\/dd>\n\n      <dt>Serveur<\/dt>\n      <dd>Serveur priv\u00e9 OPTIME D\u00e9veloppement h\u00e9berg\u00e9 en France. Aucune donn\u00e9e ne transite par un service tiers.<\/dd>\n\n      <dt>Chiffrement<\/dt>\n      <dd>De bout en bout, avec connexion directe entre les deux appareils lorsque le r\u00e9seau le permet.<\/dd>\n\n      <dt>Empreinte<br>Windows<\/dt>\n      <dd>\n        <code class=\"opt-empreinte\" id=\"opt-empreinte-win\">eaedeb0088e687bf46f7c46a9c6ea5493ce51f3134dfd6acbedb47b5b9136274<\/code>\n        <button class=\"opt-copier\" type=\"button\" data-cible=\"opt-empreinte-win\">Copier l&#8217;empreinte<\/button>\n      <\/dd>\n\n      <dt>Empreinte<br>Android<\/dt>\n      <dd>\n        <code class=\"opt-empreinte\" id=\"opt-empreinte-apk\">285b4f0735c000e5155b9a6f087b57744e46c960f4332963f51add1804982102<\/code>\n        <button class=\"opt-copier\" type=\"button\" data-cible=\"opt-empreinte-apk\">Copier l&#8217;empreinte<\/button>\n      <\/dd>\n    <\/dl>\n  <\/div>\n<\/details>\n\n<!-- ===== Contact ===== -->\n<div class=\"opt-contact\">\n  <h3>Une question avant de commencer ?<\/h3>\n  <p>Nous sommes l\u00e0, et c&rsquo;est toujours quelqu&rsquo;un qui conna\u00eet votre dossier qui vous r\u00e9pond.<\/p>\n  <span class=\"opt-tel\">06 52 78 85 74<\/span>\n  <p><a href=\"mailto:contact@optimedev.com\">contact@optimedev.com<\/a><\/p>\n  <p class=\"opt-horaires\">OPTIME D\u00e9veloppement \u00b7 33 rue des \u00c9pinettes, 88000 \u00c9pinal<\/p>\n<\/div>\n\n<\/div>\n\n<script>\n(function(){\n  var boutons=document.querySelectorAll('.opt-assist .opt-copier[data-cible]');\n  Array.prototype.forEach.call(boutons,function(b){\n    var s=document.getElementById(b.getAttribute('data-cible'));\n    if(!s)return;\n    b.addEventListener('click',function(){\n      var t=s.textContent.trim(),ok=function(){b.textContent='Empreinte copi\u00e9e';setTimeout(function(){b.textContent=\"Copier l'empreinte\";},2200);};\n      if(navigator.clipboard&&navigator.clipboard.writeText){navigator.clipboard.writeText(t).then(ok,function(){});}\n      else{var z=document.createElement('textarea');z.value=t;document.body.appendChild(z);z.select();try{document.execCommand('copy');ok();}catch(e){}document.body.removeChild(z);}\n    });\n  });\n})();\n<\/script>\n","protected":false},"excerpt":{"rendered":"<p>Nous prenons la main,vous gardez le contr\u00f4le Pendant que nous sommes au t\u00e9l\u00e9phone ensemble, cet outil nous permet de voir votre \u00e9cran et de r\u00e9gler la question directement avec vous. C&rsquo;est plus rapide, et souvent plus simple \u00e0 expliquer en montrant qu&rsquo;en d\u00e9crivant. 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